Dear All,
We are in process of configuring CHARM in Solman 7.1 ST 710 SP8. Everything is working fine like Requester is creating SMCR request and goes to CM for approval and after approval of CM Urgent Request(SMHF) is created and send it to developer,tester and then to IT Operator to import in PRD with email notifications.
In this case as per standard workflow Change Manager is giving notification to Developer to perform activity.
But we have a requirement of adding Developer lead block in between Change manager and Developer. In short after approval of SMCR Request by Change Manager,he should give his notification to Developer lead that Urgent Request has been created and then Developer lead should assign this Urgent Request task to Developer .
Need your advice on this.
Thanks and Rgds,
Pankaj