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IRT and MPT not update status some times

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Hello SAP Gurus,

 

Sometimes when the IRT Warning status is reach, the status of incident is update, for example:

 

Confirmed + IRT Warning.

 

But some times the status is not update.please check the attached file.

 

Somebody know, what happened?

 

Sorry for my english

 

 

 

 

Thank you


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