root@solmanager:/software/SUM/SUM/sdt/tmp>more TroubleTicket.txt
Trouble Ticket Report
Update to n/a
SID................: n/a
Hostname...........: n/a
Install directory..: /usr/sap/SLM
SUM directory......: /software/SUM/SUM/sdt
Database...........: n/a
Operating System...: UNX
JDK version........: 1.6.0_31 SAP AG
SUM version........: 1.0.10.8
Source release.....: n/a
Target release.....: n/a
ABAP stack present.: true
An error has occurred during the execution of the Specify OS User Credentials step with action input_credentials. Service com.sap.sdt.j2ee.services.servicesimpl.UserCre
dentialsDialogService failed with the following message:
Could not obtain version info from start service
You can find more information in the files /software/SUM/SUM/sdt/log/SUM/INPUT-OS-USER-PASSWORDS_09.LOG and ProcessOverview.html.
Use the information provided to trouble-shoot the problem. There might be an OSS note providing a solution to this problem. Search for OSS notes with the following sear
ch terms:
DETECT,input_credentials,input-credentials-dialog,input-os-user-passwords,com.sap.sdt.j2ee.services.servicesimpl.UserCredentialsDialogService,class com.sap.sdt.util.dia
g.DiagException
root@solmanager:/software/SUM/SUM/sdt/tmp>
root@solmanager:/software/SUM/SUM/sdt/log/SUM>more INPUT-OS-USER-PASSWORDS_09.LOG
<!--LOGHEADER[START]/-->
<!--HELP[Manual modification of the header may cause parsing problem!]/-->
<!--LOGGINGVERSION[2.0.7.1006]/-->
<!--NAME[/software/SUM/SUM/sdt/log/SUM/INPUT-OS-USER-PASSWORDS_09.LOG]/-->
<!--PATTERN[INPUT-OS-USER-PASSWORDS_09.LOG]/-->
<!--FORMATTER[com.sap.tc.logging.TraceFormatter(%d [%6s]: %m)]/-->
<!--ENCODING[UTF8]/-->
<!--LOGHEADER[END]/-->
Jul 3, 2014 11:57:53 AM [Info ]: Creating a proxy to the sapcontrol web service at http://solmanager:50013
Jul 3, 2014 11:57:57 AM [Info ]: Setting the credentials for user slmadm and a password.
Jul 3, 2014 11:57:57 AM [Info ]: Using user name slmadm to authenticate against the SAPControl web service API.
Jul 3, 2014 11:57:57 AM [Info ]: Setting the service timeout to 300 s.
Jul 3, 2014 11:57:57 AM [Info ]: getParameterValue $(0) from $(1)
Jul 3, 2014 11:57:57 AM [Error ]: Error while obtaining the INSTANCE_NAME parameter value from the instance with number 0 on host solmanager using the SAPControl web se
rvice API. For more information, see SAP Note 1401712.
Jul 3, 2014 11:57:57 AM [Error ]: Invalid Credentials
Jul 3, 2014 11:57:57 AM [Info ]: Could not establish a connection to instance 0 on host solmanager by using HTTP protocol. SUM will attempt to connect to the instance
by using the HTTPS protocol.
Jul 3, 2014 11:57:57 AM [Info ]: Creating a proxy to the sapcontrol web service at https://solmanager:50014
Jul 3, 2014 11:57:59 AM [Info ]: Setting the credentials for user slmadm and a password.
Jul 3, 2014 11:57:59 AM [Info ]: Using user name slmadm to authenticate against the SAPControl web service API.
Jul 3, 2014 11:57:59 AM [Info ]: Setting the service timeout to 300 s.
Jul 3, 2014 11:57:59 AM [Error ]: Error checking if the {0} method is supported for instance 0 on host solmanager.
Error getting the supported web methods.
com.sun.xml.internal.ws.client.ClientTransportException: HTTP transport error: java.net.ConnectException: A remote host refused an attempted connect operation.
java.net.ConnectException: A remote host refused an attempted connect operation.
Jul 3, 2014 11:57:59 AM [Error ]: The following problem has occurred during step execution: com.sap.sdt.util.diag.DiagException: Could not obtain version info from star
t service
.
root@solmanager:/software/SUM/SUM/sdt/log/SUM>