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SUM : Severe error(s) occurred in phase PREP_INSTALL/SHDINST_OS!

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Hi,

 

I am currently upgrading my system from EHP6 to EHP 7 using Sofware Update Manager (SUM) version 10

During the phase SHDINST_OS I am facing an issue with the following message :

 

Cannot grant service start/stop permissions.

SetEntriesInAcl failed: 534

No mapping between account names and security IDs was done.

 

This message is generated by the following command which is executed at this step :

 

D:\usr\sap\SUM\abap\exe\sapstartsrv.exe -r -q -p D:\usr\sap\SUM\abap\system\<SID>\SYS\profile\START_DVEBMGS04 -s <SID> -n 04 -U .\SAPService<SID> -P <HIDDEN> -e SAP\<SID>adm

 

After investigating, I realized that the user ".\SAPService<SID>" used in the command should be the domain one and so in this case SAP\SAPService<SID>.

 

Do you know how I can force SUM to use the domain user SAP/SAPService<SID>instead of .\SAPService<SID>?

 

Thanks in advance for your help.

 

Chris


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