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Sold-To Party determination by the Reporter

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Hi,

 

We are the VAR partner and using Solution Manager for incident management.

 

Now with the Ibase, I can assign Sold to party easily. (as default)

 

But in our configuration, it's not mandatory to enter Ibase or anything.

 

So I need to determine Sold-to Party from only Reporter information. Is there any way to do it?

 

Regards

Tutku


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