I have a requirement in Solution Manager Service Desk 7.1 SP10 to send email to Reporter when status of ticket changes I followed steps mentioned in below link by Dolores Correa , but didnot get to see any "action" triggering email , after changing status of the message http://scn.sap.com/people/dolores.correa/blog/2007/09/18/sending-e-mail-from-support-message
T-Code: SPPFCADM Select appl. CRM_ORDER
Enter into action profile SLFN001_ADVANCED and created action definition Z_SEND_MAIL_VIA_ACTION_SENDER
Schedule Automatically
Partner Dependant - SLFN0002 (Reorted by )
Determination Technology - Determination Using Conditions that Can Be Transported
Rule Type - Workflow Conditions
Action Merging - Max. 1 Action for Each Action Definition
Processing type- Smart Forms Mail
Form Name - CRM_REMINDER_MAIL_01
Processing Class - CL_DOC_PROCESSING_CRM_ORDER
Processing Method - CRM_ORDER_EXEC_SMART_FORM
Archive Mode - Mail only
After defining action definition back to T.Code SPPFCADM
Select appl. CRM_ORDER and Condition configuration
For SLFN0001_ADVANCED, created action profile defined in the previous step (Z_SEND_MAIL_VIA_ACTION_SENDER)
As mentioned in about link by Dolores
Defined new Start condition for action profile :
Name: Send_Mail Object Type: BOR BUS2000223
Start condition : &CRM Service Request.User Status& = E0002SLFN0001
Schedule Condition : No Condition (Seen as Fulfilled)
I dont know what I missing here due to that email is not getting triggered and cannot even see any email action in "Action" tab of Support Message
if I am not wrong I have to make changes on SLFNxxxx related transaction type for "Service desk ", not in SMIN transaction type which is for Incident Management
Please help
Thanks
Regards
Jain Pankaj