Hello experts,
Our goal is to create an URL for creating an incident or service request. We want to add this link on our local intranet and also in the netweaver portal.
First of all, we know that SAP recommends for creating an incident, the best and easiest way is to use the solman_workcenter iview. But we want to use the CRM_UI form. Can we do that? We managed to create an iview that opens the CRM_UI dashboard, but in stead of this, we want to go directly to "create" > "incident" (see red arrow in picture below). Is this possible?
Thanks in advance!!