Hi all,
I have started an internship at a company and my job is to implement SAP Solution Manager for the company. I was curious if anyone could provide me any insight as to what the benefits are to having SAP Solution Manager and if there are any disadvantages or certain things you don't like or wish would be included. The company is currently using a ticketing software called HEAT, if anyone knows any information about that (benefits, disadvantages, etc.) that would be greatly appreciated as well. Thank you!