ITSM VAR: Send an e-mail when manually dispatching incidents

Hello Guys,

we are currently implementing Solution Manager 7.1 SP11 ITSM with VAR scenario.

We have succesfully configured "auto support team determination + mail to support team" for the inital dispatching when new messages are created.

What we now want is: when the 1st Level support team manually forward the message to a 2nd level group, an e-mail should be sent out to the specific support Team.

There is no such action in TX SPPFCADM.

Does anybody have an idea how we can achieve this ?

Thank you very much!

Best Regards,

Dominik Kastner