Hi Guys!
I have a problem in my solution manager that its that.
I need to have the process_type 0 in DNO_CUST04 SLFN because of test management, but at the same time, i need the process_type 0 be to ZMIN to create support message in my other systems to my solution manager service desk.
It´s that possible?
My config of DNO_CUST04 its like that:
AI_COPY_PROJECT_IN_RFC 0 X
AUTHORITY_CHECK 2 X
CHANGE_REQUEST 1 SDCR
CHANGE_REQUEST_NEW 1 SMCR
CSOL_WAR_DIA_FREE_STRATEGY 0 CANCEL_WARNING
DEFAULT_SERVICE_REQUEST_CATEGORY 1 AIC_CAT02
IB_GEN_AUTO 0
IC_WC_DEFAULT_PROFILE 1 SOLMANPRO
ISV_LOCK_STATUS 1 X
NO_USER_CHECK 1
ONE_CCC_USER_FOR_ALL_CUST 1 X
ONE_RFC_TO_SAP_FOR_ALL_CUST 1
PROCESS_TYPE 0 SLFN
PROCESS_TYPE_ADD 1 ZMIN
PROCESS_TYPE_ADD 3 SMIN
PROCESS_TYPE_ADD 4 SMIN
PROCESS_TYPE_NEW 0 ZMDT
PROCESS_TYPE_TEMPL 1 SMIT
SDK_MSG_PROC_AUTO_TEXT 1000 APPL_MONITORING
SDK_MSG_PROC_AUTO_TEXT 1100 JOB_MONITORING
SDK_MSG_PROC_AUTO_TEXT 1200 INT_MONITORING
SERVICE_REQUEST_TEMPL 1 SMRT
SERVICE_REQUEST_TYPE 1 SMRQ
SLA_ESCAL_ACTIVE 0 X
SOCM_PROXY_FACTORY 0 CL_CHM1_PROXY_FACTORY
SYNCHRONIZE_PROJECT 10 X
SYNCHRONIZE_SOLUTION 11 X
TOP_SERVICE_REQUEST_CATEGORY 1 AIC_CAT02_01_01_01
TOP_SERVICE_REQUEST_CATEGORY 2 AIC_CAT02_04_01
URL_DISPLAY_NOTE 1 http://service.sap.com/sap/bc/bsp/spn/sapnotes/index2.htm?numm={&1}&nlang=EN
URL_SEARCH_NOTE 1 http://service.sap.com/notes
VAR_AUTO_UPD_FROM_SAP_TDID 0 SU01
Right now if someone create a help --> support message in other system, my message goes to crmd_order but not to service deks crm_ui.
Anyone have an ideia?
Thanks Guys!
Ricardo Nolasco