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SUM phase Execution failed to create instance

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Hi dear SAP gurus,

 

    Im facing a problem upgrading solution Manager Win-MSSQL from 7.0 EHP1 to 7.1 while creating instance service:

 

Apr 15, 2014 9:23:49 PM [Info  ]: Install and start service for instance 0 on host CFMSMCIC01 with profile //CFMSMCIC01/sapmnt/SMC/SYS/profile/START_DVEBMGS00_CFMSMCIC01...

Apr 15, 2014 9:23:49 PM [Info  ]: Process ID 1, name sapstartsrv.exe has been started.

Apr 15, 2014 9:23:49 PM [Info  ]:   Command line: E:\usr\sap\SMC\DVEBMGS00\exe\sapstartsrv.exe -r -q -p //CFMSMCIC01/sapmnt/SMC/SYS/profile/START_DVEBMGS00_CFMSMCIC01 -s SMC -n 0 -U COMFAMA\SAPServiceSMC -P <SecureField> -e COMFAMA\smcadm

Apr 15, 2014 9:23:49 PM [Info  ]:   Standard out: H:\medios\SUM\sdt\log\SUM\INSTALL_SERVICE_00_07.OUT

Apr 15, 2014 9:23:49 PM [Info  ]: Process ID 1 has been started.

Apr 15, 2014 9:23:49 PM [Info  ]: Waiting for process ID 1, name sapstartsrv.exe to finish.

Apr 15, 2014 9:23:51 PM [Info  ]: Process ID 1, name sapstartsrv.exe has been finished, exit code -1.

Apr 15, 2014 9:23:51 PM [Error ]: The following problem has occurred during step execution: com.sap.sdt.j2ee.tools.controlservice.ServiceControllerException: Cannot install and start service for instance 0 on host CFMSMCIC01.

Return code condition success evaluated to false for process sapstartsrv.exe for action install service.

 

I deleted service wit command sc delete, then restarted server, but problem didn't succeed

 

I also tried to create instance using sapstartsrv, and introducing required information manually, and the message is the same "service not started"

 

then tried to start service manually and it doesn't start because there is another service running, I checked Tas Manager and there is not other sapstartsrv.exe running

.

Your help will be rewarded

 

Kind Regards


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