ITSM issue after upgrade from7.0 to 7.1SP10

Hi all,

we encounter an issue with life cycle management. Can you guys help us out with the following?:

When we setup ITSM that is upgraded from 7.0 to 7.1SP10, the transaction types are not available when creating an issue (ZMIN, ZMRQ, ...). Even SMIN is nowhere to be seen. The problem lies within the business roles that we defined in SPRO.

When we setup ITSM from a fresh installation (7.1SP10) there are no issues. We did exactly the same configuration in SPRO.

We have already performed the steps provided in sap note 1172066, but without any result.

Anyone to the rescue?

Thanks a lot

With kind regards,

Kenny