Hi all,
We are using Solution Manager 7.1 SP 10 and would like to use the "new" email notification with the new standard actions. Nevertheless, it seems that is doesn't work.
Based on what we read, we should not need to create anything anymore as described here Pep Up Your ChaRM - Part 1: HowTo Create a Smart e-Mail Action as we have now 2 actions already created in standard :
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But when we try the SEND_MAIL_CHANGE_MANAGER one with the following action definition :
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with schedule condition :
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and start condition :
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SCOT / SO16 / BP are properly configured based on the following thread ChaRM: Approval Settings - Email Functionality in Change Request
No email are triggered when for instance the status is in "validation". Are we missing something ?
Thank you in advance.
Kind Regards.
